Return Policy

Return Policy

Can I return this product?


You can return the above product for a refund/replacement within 2 days after receiving your original order if you received the wrong item as in colour/size, if the product is damaged.

You can return this product ONLY if you have received the wrong product or if the item has been damaged. You cannot return the product if you change your mind or you don't like the product.

How to return this product?

Kindly contact our customer care +252615162666 for assistance.


What are the required conditions?

Please see below conditions for your return request to be accepted:

- product must remain sealed, except if the product is defective or damaged

- product is still in its original packaging, except if the product is damaged or has missing parts

- product is in its original condition and unused

- product is not damaged except if the product is defective

- product label is still attached except if this is the reason for the return

- product is complete (freebies, accessories, original packaging), except if it has missing parts

- product's original packaging is in good condition

Please NOTE that the products in your possession are your responsibility until they are picked up by our driver or you have dropped them off at a pickup Station. Any product that is not properly packed or is damaged will not be eligible for a return, so please take proper care of the products you might want to return!



To guarantee customer satisfaction, we offer free returns for the products that for some reasons did not met our customer's expectations.

You can create a return request right from your customer account.